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Backup initiated VMWare snapshots destroys our Exchange cluster and trows errors in all Windows 2012R2 servers

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Hi There!

At my current customer we are using ArcServe UDP backup solution. ArcServe creates quiscing snapshots via VMWare.

When we create a snapshot with VMWare, no errors occur. But when we create a (snapshot) backup with ArcServe, Delayed Write Failed errors occur in the Windows event viewer. This event is raised in every Windows 2012R2 server but no defects are known, everything seems to work fine. Except for our Exchange 2013 servers........

Our Exchange 2013 (CU7) failover cluster (which is used for DAG replication) gets corrupt. It goes offline and we are not able to get it online anymore. We are not able to fix this and have to rebuild our DAG + Replication network every time this happens.

For exchange we are already looking into an other backup method, but for all the other servers, we're not quite sure what to do... Is this really bad?? And do we have to renounce this backup method for all servers? Or can I just filter this error in SCOM and try to live with it... :-) 

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Some other related errors:

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Event ID: 140 - Ntfs (Microsoft-Windows-Ntfs)

The system failed to flush data to the transaction log. Corruption may occur in VolumeId: \\?\Volume{a5e25c4f-a729-11e4-80d4-0050568a10ea}, DeviceName: \Device\HarddiskVolume18.
(The specified request is not a valid operation for the target device.)

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Event ID: 137 - Ntfs (Ntfs)

The default transaction resource manager on volume \\?\Volume{a5e25c4f-a729-11e4-80d4-0050568a10ea} encountered a non-retryable error and could not start.  The data contains the error code.

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Event ID: 26 - Application Popup

Application popup: Windows - Delayed Write Failed : Exception Processing Message 0xc0000222 Parameters 0x00007FF855B364B0 0x00007FF855B364B0 0x00007FF855B364B0 0x00007FF855B364B0

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Event ID: 50 - Ntfs (Ntfs)

{Delayed Write Failed} Windows was unable to save all the data for the file \System Volume Information\001.dat. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

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Event ID: 157 - disk

Disk 3 has been surprise removed.


Bart Scheltinga | www.bartsp34ks.nl | MCSA


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