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Network share file disappears from Open Files on Server

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Hi this question is a bit tricky to ask so let me explain the scenario to give you some sort of idea of what is going on:

All users on Windows 7 Professional in a 2K8 Domain connecting to File Server running Windows 2008.

User A has an open spreadsheet from a network share with Write access, this can be verified from Open Files on the Server.

User B comes along and opens the same spreadsheet and again has Write access. Once this happens User A has disappeared completely from Open Files on the server, but I can corroborate that the file is still open with Write permissions on the laptop.

This has been narrowed down just to a particular user so I'm sure it is an issue with their Laptop, but am just wondering if this issue has been seen before and is a known bug?

Many Thanks


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