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FSRM not being able to email even with send as rights set correctly

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i'm having problems with the email setup in FSRM. in exchange 2013, i've added the computers to an email account called FSRM@mydomain.com and i can see them in the "send as".

in the default from email address i have my fsrm@mydomain.com and have setup my smtp.mydomain.com and yet it still errors

Log says authentication error even though i have checked that FSRM can authenticate


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